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November 23, 2008

Reboot and roll the dice

If you call tech support with a computer problem, what's the first thing they tell you to do? Reboot it, right? Have you ever wondered why?

Some people say that the Tier 1 techs are given scripts, and they're required to run through the scripts with you over the phone. The script starts with "Make the customer reboot the computer. While that's happening, you can finish your game of Minesweeper."

But I'm not so sure this is actually what happens. Because I've just located the device by which these techs probably come up with their solutions for you: PC Dice. They can't be less useful than simply reading the script.

On an entirely unrelated note (and speaking of stream of consciousness): I couldn't let this article slip by: "Washington prisons settle lost penis case." (via protein wisdom)

By the time a doctor at Grays Harbor Community Hospital in Aberdeen found Manning had necrotizing fasciitis, or flesh-eating bacteria, and he was flown to Harborview Medical Center in Seattle, the bacteria had spread to his pelvic area.

Surgeons had to remove several pounds of flesh, including his penis and a testicle, to save his life, DeLue said. A replacement penis was made with skin from Manning's thigh.
One of the pw commenters had this take: "Is that a thigh in your pocket or are you just happy to see me?" "No, it's a thigh."

All I can say is it's too bad body parts can't be rebooted.